FREQUENTLY ASKED QUESTIONS

Find answers about Essential Living Coffee Co., Heritage Medium Roast Coffee, ordering, shipping, wholesale, and customer support.

COFFEE & PRODUCTS

What is Essential Living Coffee Co.?

Essential Living Coffee Co. is a veteran-owned coffee company based in Cheyenne, Wyoming. We create premium coffee for the meaningful moments, relationships, and destinations that shape everyday life.

What is Heritage Medium Roast Coffee?

Heritage Medium Roast Coffee is our signature medium-roast coffee, created to deliver a smooth, balanced, and satisfying cup. It reflects the people, experiences, and traditions that help shape who we are.

Is Heritage Medium Roast Coffee available ground or as whole bean?

Heritage Medium Roast Coffee is available in both ground and whole-bean options. Select your preferred option when placing your order.

ORDERING & SHIPPINGHow do I order Essential Living Coffee?Visit our Shop Coffee page, select your preferred coffee and format, and complete your purchase through our secure online checkout.Where does Essential Living Coffee Co. ship?Available shipping destinations and delivery options are shown during checkout. Visit our Shipping and Delivery page for additional information.How will I know when my order has shipped?When tracking is available, you will receive a shipping confirmation at the email address used during checkout.Can I change or cancel an order?Contact us as soon as possible after placing your order. We will try to help, but changes or cancellations may not be possible once an order has entered processing or has shipped.What should I do if there is a problem with my order?Contact us promptly at rb@essentiallivingcoffee.com with your order number and a description of the issue. If your order arrived damaged or incorrect, please include clear photographs so we can review the matter and assist you.WHOLESALEDoes Essential Living Coffee Co. offer wholesale coffee?Yes. We welcome wholesale relationships with retailers, offices, restaurants, hospitality businesses, real estate professionals, gift companies, and other organizations seeking premium coffee for their customers, employees, or guests.What is the minimum wholesale order?OWholesale minimums, pricing, order formats, and fulfillment details are confirmed during consultation. Visit the Wholesale page and submit the inquiry form so we can review your needs and respond with the appropriate next steps.Can my business reorder wholesale coffee?Yes. We support wholesale reordering that helps businesses maintain a consistent coffee supply. Contact us to discuss the order quantity, timing, and fulfillment arrangement that best fits your business.Can businesses use ELCC coffee for gifts or special occasions?Yes. ELCC coffee can be used for client appreciation, employee recognition, closing gifts, welcome baskets, meetings, events, and other meaningful occasions. Contact us to discuss your needs and order quantity.How do I become a wholesale partner?Visit our Wholesale page and submit the inquiry form. We will review your information and contact you to discuss pricing, ordering, fulfillment, and partnership opportunities.ABOUT ESSENTIAL LIVING COFFEE CO.Is Essential Living Coffee Co. veteran-owned?Yes. Essential Living Coffee Co. is a veteran-owned and operated business based in Cheyenne, Wyoming.What does “Every Cup Has a Destination” mean?It reflects our belief that coffee accompanies people through meaningful moments—quiet mornings, family conversations, long workdays, business meetings, celebrations, reflection, and the many destinations life brings.What does the ELCC brand represent?ELCC represents connection, purpose, heritage, perseverance, and the experiences shared around coffee. We sell premium coffee, but we also celebrate the people and moments that make every cup meaningful.How can I contact Essential Living Coffee Co.?Visit our Contact page or email us at rb@essentiallivingcoffee.com. We welcome questions about products, orders, wholesale partnerships, and customer support.STILL HAVE A QUESTION?We’re here to help. Contact Essential Living Coffee Co. and a member of our team will respond as soon as possible.Our opening wholesale order and reorder minimum is 12 bags. At the current wholesale price of $12.50 per 12-ounce bag, the minimum order total is $150 before applicable taxes, shipping, or delivery charges.

How should I store my coffee?

Store your coffee in a cool, dry place away from direct sunlight, heat, moisture, and strong odors. Keep the bag securely sealed between uses to help preserve freshness.